User Privacy Policy

At Castle Jackpot we take your privacy seriously. This page explains how we collect, use, store and protect the personal and technical information tied to your account and play. We describe the types of information we may gather, how it is used to deliver services, and the choices you have about your data.

Types of data we collect

Personal data

When you create an account or verify your identity we collect basic personal details such as name, date of birth, contact information and identity documents where required. This information is used to operate your account, confirm eligibility and help prevent fraud.

Technical data

We collect device and connection information, including IP address, browser type, device identifiers and operating system. Technical data helps us keep the site secure, optimise performance and detect suspicious activity.

Transactional data

Your account history, deposits, withdrawals, game activity and bonus usage are recorded. Transactional records support account management, payment processing, dispute handling and responsible-play controls.

How we use your information

We use data to provide and improve our services, process payments, carry out identity checks, prevent fraud and comply with legal obligations. Information also supports customer service, account security, personalised settings and responsible-play interventions.

Data protection practices

We protect information using technical and organisational measures such as access controls, encryption and routine security monitoring. Access to personal data is limited to authorised staff and service providers who need it to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies for session management, site functionality, analytics and optional marketing. You can manage cookie settings through your browser or by using the available preferences in your account. Disabling certain cookies may affect site features.

User rights

You have rights over your personal data, including the right to request access, correction or deletion, to restrict or object to processing, and to request a copy of personal data in a portable format. We will respond to valid requests and may require verification before taking action.

Access, correction and deletion

You can update many account details directly from your account settings. To request corrections, access to records or deletion, contact our support team via [email protected]. We will handle requests in line with applicable processes while balancing legal and security obligations.

Information sharing and third parties

We may share data with service providers who process information on our behalf, payment processors and parties where required for legal or safety reasons. We do not sell your personal data. Shared data is limited to what is necessary for the service and is protected under contractual terms.

Privacy policy updates

We may update this policy to reflect changes in our practices. When material changes occur we will post a revised version and notify account holders where appropriate. For questions about this policy or how we handle data, contact [email protected].

Please review your account privacy settings regularly to ensure they reflect your preferences.