Reach out to us
If you need help, Castle Jackpot support is ready to assist with account questions, verification, technical concerns, or general feedback. CastleJackpot representatives are available via live chat, email and phone, and can guide you through deposits, withdrawals, app access and bonus queries. Our team aims for quick, clear responses and will refer you to specialist teams when necessary. You can attach screenshots for technical issues, and our agents will confirm receipt and advise next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Payments | [email protected] |
| Privacy | [email protected] |
| Phone | +44 20 7946 0321 |
| Working hours | 24/7 |
For urgent account holds, please include your account ID in any message. Our security and privacy teams will handle requests securely and may ask for ID to complete verification.
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or situations requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments. Providing this information up front helps us process your request faster and avoid unnecessary delays.
Send us a message
Response Time
Most support inquiries are answered within one business day. Simple requests, like account access or bonus questions, are usually handled the same day. More complex issues, such as identity checks, payment investigations, or security reviews, may take longer depending on their nature and the checks required. We will keep you updated on progress.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the website. Please tell us what worked well and what could be improved. Every message is reviewed carefully by our team and used to refine promotions, game selection and site navigation. Your input helps us prioritise updates and make the experience smoother for all players.