Responsible Gambling Policy

At Castle Jackpot we take safer play seriously. We want everyone to enjoy our site in a controlled, responsible way, so we provide clear tools and practical guidance to help you manage your play. If you ever feel play is getting out of hand, we encourage you to pause and use the controls available on your account.

Player protection principles

We base our approach on protecting players, preventing underage play, and promoting controlled betting. We aim to make limits and safeguards easy to find and simple to use. Our goal is to support balanced play and to act quickly when a player requests help.

Activity-control tools

You can manage your activity from the account settings or by contacting our support team. Key tools include:

Deposit limits - set daily, weekly, or monthly caps to control how much you can add to your account.
Loss limits - restrict how much you can lose over a selected period.
Session time limits and reality checks - reminders or automatic log-outs after a set play time.
Time-outs - short breaks from your account when you need a pause from play.
Self-exclusion - longer-term account closure for players who need to step away for an extended period.

Deposit limits

Deposit limits are an effective first step to control spending. You can set or lower limits instantly in your account. If you wish to increase a limit, a waiting period may apply to help prevent impulsive changes.

Loss limits

Loss limits let you cap total losses over specific time frames. These limits work alongside deposit controls to give you a clearer view of your net activity and help keep play within comfortable boundaries.

Time limits and session controls

Session controls include pop-up reminders and automatic session endings. Use these to break up long play sessions and remind yourself to take breaks. Time-outs offer a short cooling-off period without committing to full account closure.

Self-exclusion

If you need a longer break, you can request self-exclusion. This action restricts access to your account for the period you choose. Our support team can explain how it works and help apply the exclusion on your behalf.

Signs of problematic behaviour

Spending more than you planned
Chasing losses or increasing stakes after losses
Neglecting work, family, or daily responsibilities
Borrowing money or hiding activity
Feeling anxious or preoccupied about play

Tips for maintaining control

Set strict deposit and loss limits before you play
Use session timers and take regular breaks
Only gamble with money you can afford to lose
Discuss concerns with a friend or family member
Contact our support team if you want help applying controls

Professional help and support

If you feel you need professional help, please seek local support services or a health professional. Our support team at CastleJackpot can also advise on applying limits, time-outs, or self-exclusion and will respect any request for assistance.