Castle Jackpot Casino Terms of Use

These Terms and Conditions set out the rules that govern use of the Castle Jackpot platform and describe the relationship between us and our players. We provide online casino and live games services, and by using the site or app you agree to comply with these terms. We expect all players to use the service responsibly and to keep their account details secure.

Account responsibilities

Players must provide accurate personal information when registering and keep account credentials confidential. We may suspend or close accounts if information is inaccurate, if there are signs of fraud, multiple accounts, or activity that breaches these terms. You are responsible for all activity on your account until you notify us of any unauthorised access.

Eligibility requirements

Use of our services is limited to eligible individuals only. You must meet the age and other eligibility requirements applicable to your account and jurisdiction. We may require identity verification and additional documentation at any time before accepting deposits, paying out winnings, or otherwise processing sensitive account requests.

Acceptable platform use

Our games and services are for lawful, non-commercial use only. Prohibited behaviour includes account sharing, collusion, using automated tools to access the platform, and placing bets intended to exploit errors. We reserve the right to void bets, confiscate funds, or restrict access where misuse is suspected.

General bonus and promotion rules

Promotions, free spins, and welcome offers are subject to specific terms that form part of these conditions. Bonus funds may carry wagering requirements, game restrictions, maximum bet limits, and expiry periods. Unless a promotion states otherwise, bonuses cannot be used where they would violate these terms or applicable rules. Any attempt to abuse a promotion may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a variety of payment methods; availability may vary by player and region. Deposit and withdrawal processing, limits, and fees depend on the chosen method and your account status. We may require verification documents before permitting withdrawals. Pending or suspicious transactions may be subject to review and temporary hold while checks are completed.

Dispute resolution

If you have a complaint or dispute, contact our support team in the first instance and provide full details. We will investigate and aim to resolve matters promptly and fairly. If we cannot reach agreement, we will outline further escalation steps available to you. Where appropriate, we may retain records of communications and decisions related to disputes.

Changes to terms and conditions

We may update these terms from time to time. Material changes will be communicated to players via the platform or by other reasonable means. Continued use of the site or app after changes take effect constitutes acceptance of the revised terms. We recommend reviewing this page regularly.

Additional notes

We encourage responsible play and may apply limits, self-exclusion, or other controls where necessary. For brand-specific questions about CastleJackpot features, promotions, or account status, please contact our support channels available on the platform.